New: Google Business Messages
The popularity of chat for business has grown exponentially over the last decade. With 75% of customers now preferring brand messaging over phone and email (source), including a messaging service, in addition to traditional means of contact, can expand your customer base significantly.
Recently, Google announced the availability of Business Messages - an asynchronous messaging service which allows Google My Business profile holders to connect with their customers.
Now you can meet customers where they are on Google Search and Google Maps. Delight customers with messaging experiences and drive business results.