FAQ

What all is included in the PC Tune Up?

  • Remove unwanted programs & trial ware
  • Updates to improve speed and performance
  • Find and remove unnecessary or dead files that can cause security threats, performance issues, etc.
  • Optimize startup and shutdown, install windows updates, improvement on menu navigation, cleanup quick launch and taskbar, and create program shortcuts.
  • Enable security functions including anti-phishing and pop-up blocking activation in Internet Explorer.
  • Creation of desired user accounts
  • Test and verify PC hardware and software functionality
  • Analyze OS/software for tweaks that can be made for performance and operability improvements


What is included in the security audit and optimization?

  • Optimize security settings
  • Conduct a PC security audit (firewall and router setup and configuration)
  • Verify that software and drivers are up to date
  • Analyze system hardware and peripherals for recommended hardware upgrades
  • Perform a disc defragmentation


For the peripheral device setup, what is included?

  • Necessary software installation for your PC
  • MP3 support to download and transfer files
  • Sync your printer, scanner and other devices
  • Digital camera photo transferring and sharing


What are the features of Ignite Backup?

  • Offsite Backup Storage Made Easy - To save you time and band-width, Ignite Backup backs up the entire original file on the first run-through. On subsequent backups, only the changes are backed up. Ignite Backup keeps multi-versions, so you have access to the last 10 back up files making it easy to recover files that have been accidentally lost or changed.
  • Real-Time, Continuous Data Protection - Ignite Backup gives you the option to equip your backup settings to continually backup your data. Thus, whenever you make changes to the files in the backup set, Ignite Backup will automatically backup the changes to the Ignite Backup storage server.
  • Flexible Backup Schedule - Ignite Backup allows you to choose the days and time of your backups, giving you the ability to schedule backup times when it is convenient for you.
  • Software Auto-Upgrade - When auto-upgrade is enabled, Ignite Backup will be upgraded automatically whenever a new version is available.
  • Supports Common Operating Platforms - Whether you use Windows, Mac, or Linux, Ignite Backup will backup all of your important information.   
  • Supports Top Email Readers - With just a few clicks, you can easily backup your email data from Microsoft Outlook and Outlook Express.
  • Open File Backup - If your scheduled backup starts running while you are still using a related program, there is no need to close it out. Ignite Backup can easily backup open files.
  • Secure Backup Facilities – Ignite 360 utilizes a secure data center which incorporates several features to keep your information secure, including: a guarded facility with sound structural design, multiple authentication protocols to ensure those accessing Ignite 360 servers are authorized to do so, a power generator in case of blackout, and more.
  • Guaranteed Privacy – All of your data is encrypted and can only be accessed and viewed by you. This is done by making data accessible only to someone with valid credentials and the secret encryption pass phrase. No one at Ignite 360 can access your data – Ignite 360 just keeps it safe for you.


What are the features of Ignite Secure?

  • Compatible with Windows – Designed to work in conjunction with the Windows operating system, Ignite Secure will keep your PC safe.
  • Anti-Malware Engine - Ignite Secure automatically detects and eliminates viruses, Trojans, rootkits, and bots, as well as performing spyware removal and malware removal before they infect your computer.
  • Advanced Proactive Protection - Technologies from Ignite Secure are widely recognized as the most effective against new and unknown malware.
  • Personal Firewall Protection - Ignite Secure protects you against Internet-borne worms and hacker attacks.
  • Anti-Rootkit Technology - Ignite Secure detects and removes silently-installed rootkits used by malware or hackers to evade traditional antivirus products.
  • Anti-Phishing Filter - By recognizing fraudulent email, Ignite Secure protects you from scams while you shop, bank or pay bills online.
  • Anti-Banking Trojan Engine - Ignite Secure detects the most dangerous identity theft malware used by cyber-criminals to steal banking credentials. Specialized heuristics and generic detection techniques ensure maximum protection for online transactions.
  • Web Filter - With Ignite Secure you can use the Internet safely without the risk of infections, vulnerability exploits, browser hijacking or phishing websites. By analyzing website content, links and Web reputation scores, Ignite Secure provides protection against all types of Web-based malware and scams.
  • Personal Information Filter - Ignite Secure prevents theft from your PC of credit card numbers, social security numbers and any other personal information you define.
  • Anti-Spam Filter - Keep your inbox free from junk mail with Ignite Secure. With the new spam engine detection rates are now over 97%, ensuring uninterrupted service and delivering the emails you really need.
  • Employee Control - Ignite Secure lets your employees browse the Internet safely by blocking access to violent, adult, or racist content, as well as other inappropriate websites. From the solution’s control panel –and regardless of the browser type- you can assign predefined filters (child, adolescent, employee…) to users or customize filter rules according to your specific needs.


How does Ignite 360’s money back guarantee work?
If you decide you no longer wish to receive your Ignite 360 support service, you can cancel at any time. Ignite 360 offers a money back guarantee if you cancel within the first 30 days.

If you decide to cancel your services after the first 30 days, your Ignite 360 support service will still be available to you through the end of your 30 day paid period. This gives you time to find another provider without loss of coverage.

Do you have any support resources that I can access without purchasing an Ignite 360 Support Services package?
For clients who utilize Ignite 360’s other products and services, you have unlimited access to the Ignite 360 Support Center to answer all you questions about setting up and utilizing your Ignite 360 products. The Support Center includes:

  • Knowledgebase articles
  • Video Tutorials
  • Online Troubleshooter
  • And more!