Support Ninja

Master Your Client Support

Increase your customer retention rate and see your business thrive!


With Support Ninja through Ignite CRM, your team will be more productive, you will have less expense with better customer service, and you will begin to see growth as your customers become brand ambassadors!


To get started with Support Ninja, visit TheSupportNinja.com to figure out which package is right for your business!

 

Customer Portal

Present an online portal to connect with your customers.

The customer portal helps your customers feel connected to your team. Through this online access point, they can make requests, track progress, read articles, and experience all the benefits of being informed and educated about your services and products.
 

Case Management

Keep track of each client request to ensure all work is completed.

The Support Ninja automatically assigns a case number to each request and tracks it throughout the process. This makes it easy for the client to see that progress is being made, and it helps your team stay organized and complete the work or answer the question in a timely fashion.

 

Work Request

Cut down customer service time with online request forms.

With online work requests, your customers can ask for help 24/7. You don’t need to have a team on hand day and night to answer questions. Now the system will log those requests and give your customer’s peace of mind that their needs are being met.
 

Mass Email

Communicate with your clients with ease.

Get service announcements out to all your clients quickly. By incorporating your customer service software with your client information management system, you can easily send mass emails to all your contacts or particular groups.



 

Answers & Ideas

Revolutionize your frequently asked questions.

With the ability to add articles, your team can address common issues or questions from your customers. This creates a 24/7 support center that is always ready to help your customers.
 

Reporting

Track your customer service efforts to further improve the experience.

The Support Ninja makes it easy to track how many requests you are receiving and how long it takes to resolve each. This helps you manage your team and improve the productivity of your company by addressing any areas that need improvement.